PRIVACY AND COOKIES POLICY – LOOKTOP.UK

1. Controller

The controller of your personal data is:

2. What Data We Collect

We may collect and process the following categories of personal data:

• Identification and contact details (name, surname, delivery address, billing address, e‑mail, phone number)
• Order and transaction data (products purchased, order history, payment method, delivery details)
• Account data (login details, saved addresses, preferences)
• Communication data (correspondence with customer support)
• Technical data (IP address, browser type, device information, cookies and similar identifiers)

3. Purposes and Legal Bases

We process personal data for the following purposes:

• Performance of contracts: to process your Orders, deliver Goods, handle returns and complaints, provide customer service
• Legal obligations: to meet accounting, tax and other regulatory requirements
• Legitimate interests: to improve our services and website, prevent fraud, protect our rights, conduct basic analytics, and carry out limited direct marketing
• Consent: to send newsletters and marketing communications where you have subscribed, and to use certain cookies or similar technologies where required by law

4. Data Recipients

We may share your data with:

• Payment service providers
• Courier and postal operators
• IT and hosting providers
• Accounting and legal service providers
• Public authorities where required by law

We provide only the data necessary for the relevant service and require that these parties protect your data in accordance with applicable law.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, including for the period required by law for tax and accounting purposes, and for the period needed to establish or defend legal claims.

If you have an account, we may retain account data for as long as your account remains active. You may request that we delete your account, subject to our legal obligations to retain certain data.

6. Your Rights

Subject to applicable law, you have the right to:

• access your personal data and receive a copy
• rectify inaccurate or incomplete data
• erase your data in certain circumstances ("right to be forgotten")
• restrict the processing of your data in certain circumstances
• object to processing based on legitimate interests, including direct marketing
• data portability, where processing is based on consent or contract and carried out by automated means
• withdraw consent at any time, where processing is based on consent (e.g. newsletter subscription), without affecting the lawfulness of processing before withdrawal
• lodge a complaint with the competent data protection authority

7. Cookies and Similar Technologies

We use cookies and similar technologies on looktop.uk to:

• ensure the proper functioning and security of the website
• remember your preferences and contents of your cart
• perform basic analytics (e.g. pages visited, time spent on site)
• support marketing activities (e.g. showing relevant offers)

You can manage cookies via your browser settings. Disabling certain cookies may affect some features of the Store.

8. Marketing Communications

If you subscribe to our newsletter or marketing communications, we will use your e‑mail address to send you information about new products, offers and beauty news.

You can unsubscribe at any time by using the link in our e‑mails or by contacting us.

9. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time. The latest version will always be available on our website.