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TERMS AND CONDITIONS OF THE ONLINE STORE LOOKTOP.UK

1. Definitions

For the purposes of these Terms and Conditions:

  • "Store" / "Online Store" means the online shop available at https://looktop.uk/.
  • "Seller" / "Owner" / "we" means LEOKIDS LTD, a private limited company registered in Scotland under company number SC886291, with its registered office at 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN.
  • "Customer" / "you" means any natural person, legal person or other entity with legal capacity who places an Order in the Store.
  • "Consumer" means an individual acting wholly or mainly for purposes outside their trade, business, craft or profession.
  • "Goods" / "Products" means cosmetic products, beauty accessories and any other items offered for sale in the Store.
  • "Order" means a Customer's declaration of intent placed via the Store, aimed at concluding a Sales Agreement and specifying the type and quantity of Goods.
  • "Sales Agreement" means a distance contract for the sale of Goods concluded between the Seller and the Customer via the Store.
  • "Business day" means a day other than a Saturday, Sunday or public holiday in the United Kingdom.

2. General Provisions

2.1.
These Terms and Conditions set out the rules for the use of the Store, the conditions of sale, and the rights and obligations of Customers and the Seller in relation to purchases made via the Store.
2.2.
By using the Store, including browsing and placing Orders, you agree to be bound by these Terms and Conditions.
2.3.
The Store is operated by LEOKIDS LTD, company number SC886291, registered office: 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN.
2.4.
You can contact us via the contact form available on the website, by e‑mail at [email protected], or by telephone at +44 7944 401384.
2.5.
These Terms apply to all Orders placed via the Store. A copy of the current Terms and Conditions is available on the website.

3. Use of the Store and Customer Account

3.1.
To place an Order, you must have access to the internet, a compatible web browser and an active e‑mail address.
3.2.
The Store may allow purchases as a guest or via a registered customer account.
3.3.
When creating an account, you must provide accurate and complete information, including your name, e‑mail address, password, delivery address and telephone number. You are responsible for keeping your login details confidential and for all activities that occur under your account.
3.4.
You may update your data and review your Orders via the "My Account" section.
3.5.
The Seller reserves the right to suspend or terminate accounts used in violation of these Terms or applicable law.

4. Goods and Product Information

4.1.
The Store offers cosmetics, skincare, beauty accessories and related products. Product descriptions are for information purposes and are intended to help you make an informed choice.
4.2.
Product images are for illustrative purposes only. Colours and packaging may differ slightly depending on your device display settings or manufacturer changes.
4.3.
Information about Goods displayed in the Store, including descriptions, specifications and prices, constitutes an invitation to treat and not a binding offer.

5. Ordering Process and Contract Formation

5.1.
To place an Order, you should:
  • select the Goods and add them to your basket
  • proceed to checkout and provide required contact and delivery details
  • select the delivery method and payment method
  • confirm that you have read and accepted these Terms and Conditions
  • click the button to submit your Order.
5.2.
Placing an Order constitutes an offer by you to purchase the Goods in your basket in accordance with these Terms.
5.3.
After you place an Order, you will receive an e‑mail acknowledging receipt. This e‑mail does not yet mean that your Order has been accepted.
5.4.
The Sales Agreement is concluded when we send you an e‑mail confirming that your Order has been accepted and dispatched (order confirmation/shipping confirmation).
5.5.
If we are unable to accept your Order, for example due to stock unavailability or payment issues, we will inform you and, where payment has already been taken, refund you in full.

6. Prices and Payments

6.1.
All prices shown in the Store are in pounds sterling (GBP) and include VAT, where applicable.
6.2.
Delivery costs are charged in addition to the product price and are displayed during checkout before you confirm the Order.
6.3.
The price displayed at the time of placing the Order is the final price binding for that Order.
6.4.
We may change prices, introduce discounts or promotions at any time. Such changes will not affect Orders already accepted.
6.5.
Available payment methods are displayed at checkout and may include, for example, card payment, online payment providers and other methods we may offer from time to time.
6.6.
If payment by bank transfer is offered, payment must be made within the time indicated during checkout. If payment is not received in time, your Order may be cancelled.
6.7.
We use third-party payment providers. We are not responsible for errors or delays caused by the payment provider, but will provide reasonable support to resolve issues.

7. Delivery

7.1.
The Store currently offers delivery within the United Kingdom only, unless stated otherwise on the website.
7.2.
Delivery methods, estimated delivery times and costs are displayed during checkout.
7.3.
Standard delivery time is typically 1–3 business days from the moment your Order is confirmed and dispatched. Delivery times are estimates and may be affected by factors beyond our reasonable control.
7.4.
The Goods will be delivered to the address specified by you during checkout. You are responsible for ensuring that the details you provide are correct.
7.5.
Risk of loss or damage to the Goods passes to you when the Goods are delivered to you or a person you designate.
7.6.
If a parcel is visibly damaged, we recommend that you check it in the presence of the courier and request a damage report, and contact us as soon as possible.

8. Right to Cancel (Consumers)

8.1.
If you are a Consumer, you have the right to cancel the Sales Agreement within 14 days without giving any reason.
8.2.
The cancellation period will expire 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the Goods.
8.3.
To exercise the right of cancellation, you must inform us of your decision to cancel by a clear statement (e.g. letter sent by post or e‑mail). You may use our model withdrawal form, but this is not obligatory.
8.4.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the 14‑day period has expired.
8.5.
You must send back or hand over the Goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the Goods before the 14‑day period has expired.
8.6.
You are responsible for the direct cost of returning the Goods, unless we expressly agree otherwise.
8.7.
You are liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
8.8.
We will reimburse all payments received from you, including standard delivery costs, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to cancel. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is earlier.
8.9.
We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise and you will not incur any fees as a result of such refund.
8.10.
For hygiene and health protection reasons, the right to cancel does not apply to sealed Goods which are not suitable for return if they were unsealed after delivery (for example, certain cosmetic products where hygiene sealing has been broken).

9. Returns, Exchanges and Complaints

9.1.
In addition to your statutory cancellation rights, we may offer additional return or exchange options as described on our "Shipping & Returns" page. Any such policy applies without prejudice to your legal rights.
9.2.
If the Goods you receive are faulty, damaged or not as described, you may be entitled to repair, replacement, price reduction or a refund in accordance with applicable consumer law.
9.3.
To make a complaint, please contact us by e‑mail at [email protected] with your order number, a description of the issue and, where possible, photos or other evidence.
9.4.
We will review your complaint and respond within a reasonable time. If your complaint is justified, we will provide an appropriate remedy.

10. Personal Data and Privacy

10.1.
The controller of personal data processed in connection with the Store is LEOKIDS LTD, company number SC886291, 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN.
10.2.
We process personal data in accordance with our Privacy Policy, which forms part of these Terms and is available on the website.
10.3.
By using the Store, you acknowledge that you have read the Privacy Policy, including information about how we use cookies and similar technologies.

11. Liability

11.1.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited under applicable law.
11.2.
We are not responsible for delays or non‑performance caused by events beyond our reasonable control (force majeure). If such an event occurs, we will inform you as soon as reasonably possible and take steps to minimise the effect.
11.3.
To the fullest extent permitted by law, we will not be liable for any indirect or consequential loss arising out of or in connection with the use of the Store or the purchase of Goods.

12. Governing Law and Disputes

12.1.
These Terms and any Sales Agreement concluded via the Store are governed by the laws of Scotland, without prejudice to any mandatory consumer protection rights that apply in your country of residence.
12.2.
If you are a Consumer, you may have the right to bring claims in the courts of your country of residence. Nothing in these Terms affects your statutory rights.

13. Changes to the Terms

13.1.
We may amend these Terms from time to time for legal, operational or business reasons.
13.2.
The version of the Terms that applies to your Order is the version in force at the time you placed the Order. We recommend that you review the Terms each time you use the Store.